Company’s policy
Quality Policy
Customer Satisfaction
In all activities, each and every company employee’s priority is to satisfy the needs and requirements of our customers. It is the customer who feeds us. Therefore, the continuous monitoring of our customer’s satisfaction enables us to correct our activities in order to retain existing customers and to acquire new customers thanks to positive references.
Product Quality
Our aim is to offer a faultless product and service to our customer. This is a continuous process, which constantly develops due to the constant increase of customer requirements. Our long-term objective is to establish a system that does not allow the production and dispatch of a bad product or the provision of poor quality service.
Employee Involvement
The company management puts great emphasis on the satisfaction and motivation of its employees, their professional development, and positive perception of their work environment. Each and every employee has to realise how important their work is for the company’s accomplishment and all managers have to set an example and take responsibility for creating the right conditions for others.
Work Process
Improvements and Prevention The objective is to eliminate all faults in our activities. Prevention is more economical than correcting mistakes.
Supplier Involvement
It is important to us to involve our suppliers in our production process. Therefore, we monitor and inspect all supplies that enter our production divisions in order to prevent the possibility of a faulty product being made right at the beginning of production. Our suppliers’ performance is evaluated regularly.
Environmental Policy
All activities are aimed at reducing air and water pollution, decreasing the consumption of feedstock and energy performance, minimising waste, preventing hazards, and improving working conditions within the company and the environment around the company. It is important to take into account the fact that the company is located within a spa area and, thus, we must pay maximum attention to compliance with hygiene standards in terms of noise, as well as safety and fire regulations.
Environmental Policy Commitments
Protect the environment. Meet legal and other requirements regarding environmental care. Increase the environmental performance of the company.
The company management has adopted this company policy and has decided to support the development of all activities aimed at the constant improvement of product quality and services provided, the living and working environment, as well as occupational health and safety.
The Company Policy and related principles are binding for all company levels, functions, and departments, as well as all employees, and may only be amended by a written decision by the company management.
The company management expects maximum support from all company employees in performing tasks resulting from the Company Policy.
Ing. Jaromír Semela
General Manager of the Company
Luhačovice, 28 May 2018